What does the camera actually show?
FLIR explains that moisture can create temperature differences, but other conditions can create similar patterns. Suspected moisture needs confirmation. This is why a colourful thermal image should be explained in context rather than treated as a final diagnosis.
When discussing an investigation, ask what question the camera is intended to help answer. Is the concern an interior stain, a suspected wet area, or a pattern related to a particular weather event? A clear question gives the inspection a useful direction.
Why is your leak history important?
Make a short record of when the issue appears and where you see it. Note whether it follows rain from a certain direction, melting snow or a change in the season. Include any earlier repairs and whether they changed the symptoms.
Photograph both the affected area and its wider surroundings. A close-up of a mark alone may not show its relationship to the roof, window or exterior trim. Keep the original dates with your images where possible. You do not need to send unrelated personal documents.
What should a written report include?
Agree on the deliverable before booking. Ask whether you will receive location photographs, observations, identified limitations and proposed next steps. If another party needs the report, explain the request clearly and provide the relevant question.
A written condition assessment is different from a brief visual opinion or a price for a defined repair. The visit, documentation and report scope may carry a fee. Confirm those details rather than assuming a quote visit includes certification of the whole building.
How does investigation become a repair plan?
The next step may be a defined repair, further checks or access to an area that is currently concealed. Ask which observations support the proposed work and which questions remain unresolved.
Front-Line’s exterior repair conversation can include trim, openings, roof-to-wall transitions and moisture-related damage. An investigation should help narrow the problem; it should not imply that every source can be found without access or that one test guarantees a complete answer.
Common questions
Can a thermal camera see through walls?
It measures the temperature pattern at the surface being viewed. Treat claims of directly seeing hidden water or proving a cause through a wall with caution.
Will a dry day always show an intermittent leak?
Conditions during the visit affect what can be observed. Tell the inspector when the issue occurs and ask how that affects the assessment.
Can you provide an insurance report?
Discuss the requested documentation, access and report scope first. A paid assessment may be needed, and the report should distinguish observations from conclusions.
Further reading
Refer to the current product documents and a property-specific assessment when making installation decisions.
